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<UPDATED JULY 31st>INFORMATION ON FUTURE PERFORMANCES
(TICKET RESALE FOR PERFORMANCES IN SEPTEMBER)
Novel Coronavirus Infection (COVID-19) Control and Prevention

Shiki Theatre Company has resumed performances as of Tuesday, July 14th.
Please see below for the latest updates and information from the company.

As of Saturday, July 4th, we are reselling the tickets for performances in July and August.
At this time, we have decided to refund then resell all tickets for the performances from Wednesday, September 1st through Wednesday, September 30th as well.
All of the tickets which were bought prior to the resale are rendered invalid and will be refunded.

We would like to express our sincerest apologies for causing trouble and inconvenience for our customers who had reserved tickets.

TICKET RESALE POLICIES

With the objective of preventing infection, we have reset the seating arrangements and are reselling the tickets per the following policies:

- Our guests will be seated in a seating arrangement that leaves enough distance between the front of the stage and the audience, as well as space between each seated guest.
- Ticket reservations will be accepted on Shiki Theatre Company’s Official Website (Online Reservation).
- Show times will be ten minutes later than the regular show times.
- There will be no discounts available for children or students. Tickets will be sold at the regular S and A seat prices.

TICKET RESALE PLANS (For performances in September)

For the performances in September, tickets will be released for resale as below.

Saturday, August 15th: Shiki Fan Club Advance Ticket Sales / Sunday, August 16th: General Ticket Sales

◆The Lion King Tokyo Production

- Venue: Shiki Theatre Natsu (Oimachi, Tokyo)
- Resale Performances: Tuesday, September 1st ~ Wednesday, September 30th
- Resale Prices:
Shiki Fan Club S=9,900 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
General S=11,000 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
*No discounts for children/students.
Click here for the resale seating chart

◆Aladdin Tokyo Production

- Venue: Dentsu Shiki Theatre Umi (Shiodome, Tokyo)
- Resale Performances: Tuesday, September 1st ~ Wednesday, September 30th
- Resale Prices:
Shiki Fan Club S=11,000 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
General S=12,100 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
*No discounts for children.
Click here for the resale seating chart

◆CATS Tokyo Production

- Venue: CATS Theatre (Oimachi, Tokyo)
- Resale Performances: Wednesday, September 2nd ~ Wednesday, September 30th
- Resale Prices:
Shiki Fan Club S=11,000 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
General S=12,100 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
*There will be no seats available in the S-Turntable and Side S-Turntable sections.
*No discounts for children.
Click here for the resale seating chart

◆The Lion King Nagoya Production

- Venue: Nagoya Shiki Theatre (Nagoya)
- Resale Performances: Wednesday, September 2nd ~ Wednesday, September 30th
- Resale Prices:
Shiki Fan Club S=9,900 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
General S=11,000 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
*No discounts for children.
Click here for the resale seating chart

◆The Little Mermaid Osaka Production

- Venue: Osaka Shiki Theatre (Umeda, Osaka)
- Resale Performances: Wednesday, September 2nd ~ Wednesday, September 30th
- Resale Prices:
Shiki Fan Club S=9,900 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
General S=11,000 JPY A=8,800 JPY B=6,600 JPY C=3,300 JPY
*No discounts for children.
Click here for the resale seating chart

TICKET RESALE METHOD

Online Reservation (SHIKI ON-LINE TICKET)

*You can reserve multiple seats, however, you will not be able to reserve seats that are adjacent to each other.
*We recommend the use of QR Code tickets.
*Please be advised that we will only accept credit card payments for purchases through General sales. Payment at convenient stores will not be an option.
*Before arriving at the theatre, please read the instructions and information indicated on your ticket.
You will not be admitted if you have an invalid ticket from prior to the resale. Thank you for your attention to this matter.
*Reservations will be accepted starting at 10:00am on the first day of sales (reservations can be made 24 hours thereafter).
*The resale tickets will not be available via our operators at the Ticket Box Offices at the theatre, and other ticket agencies. Please be careful when making your reservation.
*For our guests who wish to watch the show from the wheelchair space, please send an email with your name, contact phone number, and the title of show to boxoffice@shiki.gr.jp before purchasing your tickets. A representative will contact you.
*Same-day tickets will be available for purchase via Online Reservation (SHIKI ON-LINE TICKET) from 7:00pm on the day before the performance up to two hours prior to show time on the day of the performance.

Shiki Theatre Company will carefully consider and determine the execution of our productions, even for those with expected re-opening dates.
With regard to future performances, please be informed that performance(s) may be suddenly canceled at the request of the government or local authorities, even after they are deemed able to re-open.



YOUR VISIT AFTER RE-OPENING

[BEFORE YOU SEE THE SHOW]
- By request of the government, we are asking our guests to please register their necessary contact information from this website in order to ensure that we are able to contact you and other guests in the event that a person infected by the novel coronavirus is found to have visited the same performance.
>Please register from here (page available in Japanese only).

- We ask our guests to please ensure that they are registered for the following:(Please click for more details)

  • COVID-19 Contact App (COCOA) – Ministry of Health, Labour, and Welfare of Japan
    Please utilize the COVID-19 Contact App (COCOA) from the Ministry of Health, Labour,and Welfare of Japan.
    This application allows you to receive alerts if you have had potential contact with infected individuals.
    *Please see below for how to download the application.
    • Osaka COVID-19 Tracing System – Osaka Prefecture
      Please utilize the Osaka COVID-19 Tracing System from Osaka Prefecture when visiting The Little Mermaid Osaka production.
      To use this system, read the QR Code posted at the theatre using your smartphone camera, and register your email address. This system allows you to receive an alert email from Osaka Prefecture in the event that someone at the same registered event or facility were later found to be infected.
      *Please see below for details.
      • LINE COVID-19 Notification System – Kanagawa Prefecture
        Please utilize the LINE COVID-19 Notification System from Kanagawa Prefecture when visiting MAMMA MIA! Yokohama production.
        To use this system, read the QR code posted at the theatre using your smartphone camera, and register to become “friends” with the Official LINE account of Kanagawa Prefecture “New Coronavirus Measures Personal Support (administration)”. In the event that an infected individual is confirmed, and provided that the healthcare center deems necessary for investigation purposes, this system will send a LINE message to those who had visited the same location during the same time frame as the infected individual.
        *Please see below for details.

        - We kindly ask that guests refrain from visiting the theatre if you feel unwell from symptoms including the following:
        Fever, coughs, breathing difficulty, general malaise or fatigue, sore throat, runny/congested nose, taste/smell abnormality, sore eye or redness of the conjunctiva, headache, joint/muscle pain, diarrhea, nausea/vomit.

        - We also ask that guests refrain from visiting the theatre if:

        1. You have had fever or symptoms of poor physical condition (e.g. coughs, breathing difficulty, general malaise or fatigue, sore throat, runny/congested nose, taste/smell abnormality, sore eye or redness of the conjunctiva, headache, joint/muscle pain, diarrhea, nausea/vomit) within the last 14 days.

        2. You have entered Japan within the last 14 days from countries or regions where the novel coronavirus outbreak is ongoing. *Please refer to the following website of the Ministry of Health, Labor and Welfare of Japan for the applicable countries and regions. See “Regions subject to enhanced quarantine” and “Regions subject to Immigration Law” under “Q&A on Enhanced Basic Policies for Border Control”: https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/covid19_qa_kanrenkigyou_00001.html

        3. If anyone close to you (e.g. family members, friends, or colleagues at workplaces) has had or been suspected of the novel coronavirus infection within the last 14 days.


        [WHEN YOU ARRIVE]
        - You will be required to wear a face mask at all times inside the theatre.
        - In order to reduce crowding while queuing at the entrance, we will designate recommended times of arrival at the theatre.

        <Recommended Times of Arrival>
        We ask you to please arrive at the theatre during the two time frames below, according to your seat location.

        1. 45~30 minutes prior to show time:
        - Guests seated on the second and third tiers
        - Guests seated in rows up to Row 12 for CATS in Tokyo

        2. 30~15 minutes prior to show time:
        - Guests seated on the first tier
        - Guests seated in rows Row 13 and on for CATS in Tokyo

        - Antiseptics will be installed at the theatre entrance, as well as in the lobby and restrooms. We thank you for your cooperation in washing your hands thoroughly and utilizing sanitizers. Please inform one of the ushers if you are allergic to antiseptics with alcohol.
        - There will be infrared thermography equipment installed at the theatre entrances. If there is suspicion of a fever, guests will be subject to temperature checks. For guests who have a fever of 37.5 degrees Celsius or higher, they will not be admitted into the theatre, and tickets will be refunded.
        - We will suspend the issuance of entrance receipts at the theatres for the time being.


        [INSIDE THE THEATRE/ON THE DAY OF THE SHOW]
        - We ask for your kind cooperation and consideration for maintaining a sufficient distance between yourself and the other guests.
        - The ticket box offices will open 90 minutes prior to show time, and will only serve same-day tickets.
        - We ask our guests to please refrain from conversing whenever possible inside the theatre. Please also refrain from vocalizing or singing towards the stage during the show.
        - In particular, at MAMMA MIA! Yokohama production, please refrain from singing during the curtain call.
        - Please refrain from eating or drinking in the lobby and auditorium in the theatre.
        - In order to avoid overcrowding in the theatre lobby, we ask you to please stay in your seat whenever possible.
        - You will be allowed to bring your drink inside the theatre only if it is in a container with a cap or lid, such as a plastic bottle. For the time being, guests will be allowed to drink inside the auditorium, except during the show.
        *At MAMMA MIA! Yokohama production (KAAT Kanagawa Arts Center) guests are allowed to drink in the lobby only.
        - Please bring your own hand towel or handkerchief to use in the restroom, as we will suspend the use of hand dryers.
        - Theatre facilities are obligated to be fully equipped with air conditioning infrastructures according to laws and regulations, and utilize air conditioning systems which absorb sufficient external air into the theatre. In addition, the entrance and house doors will be opened to allow air ventilation before the show and during intermission.
        - We ask our guests to please come to the theatre in clothing that would allow for their own temperature control, as the heating inside the theatre may be less effective due to increased frequency of air ventilation.
        - Handrails, armrests, and other areas which are frequently touched directly by our guests are being disinfected every day. Furthermore, sterilizing air fresheners “A2Care” are sprayed on the walls, floor, and seats inside the theatres for disinfection.
        *At THE LION KING Tokyo & Nagoya productions, we will spray sterilizing air fresheners in the auditorium just before the start of the show.
        - Please note that the following services will be suspended for the time being.
         *Cry Room
         *Food and beverage services
         *Smoking areas
         *Cloakroom for coat check/hand baggage
         *Blanket rentals
         *Subtitle Glasses rentals
        - For the time being, the merchandise kiosks will only be available to our guests who come to the theatre on the day of the performance.
        - We will humbly decline gifts of presents, letters, flowers, or sweets for the performers for the time being.
        - In an effort to avoid overcrowding at the exit, after the show, we may ask our guests to leave the theatre in the order of seat numbers.


        [OTHERS]
        - Please be advised that there are productions for which there may be changes to the direction and staging in parts of the show, in consideration of sanitary measures. Thank you for your understanding.
        - Members of the Shiki Theatre Company are conducting temperature checks every day, and taking the utmost care for health and hygiene control.
        - In addition, the actors who perform in our shows are subjected to PCR tests approximately once a month using saliva samples in order to test for the novel coronavirus infection. Only those who have tested negative are performing on stage.
        - When serving our guests, we will work for the prevention of infection by wearing face masks, plastic gloves, goggles, and/or face shields.

TEMPORARY SUSPESION OF TICKET SALES
(FOR PERFORMANCES IN OCT. 2020~)

As of Saturday, May 9th, the advance ticket sales for the performances in October 2020 and on for the following productions are suspended until further notice.

- Aladdin Dentsu Shiki Theatre Umi (Shiodome, Tokyo)
- The Lion King Shiki Theatre Natsu (Oimachi, Tokyo) *Advance ticket sales suspended for performances until Saturday, January 9th, 2021
- CATS CATS Theatre (Oimachi, Tokyo)
- The Lion King Nagoya Shiki Theatre (Nagoya)
- The Little Mermaid Osaka Shiki Theatre (Umeda, Osaka)

*For the productions below, tickets for the performances in October and on will be released for sale in due course.

- Ticket Sales in August:
A Chorus Line National Tour (Performances in September and October)
MAMMA MIA! Fukuoka production (Opening October 1st)
A Robot in the Garden Tokyo production (Opening October 3rd)

- Ticket Sales in September:
The Phantom of the Opera Tokyo production (Opening October 24th)

PRODUCTIONS WITH UPDATED PERFORMANCE PLANS

◆FROZEN
Opening in June 2021  JR East Shiki Theatre Haru (Takeshiba, Tokyo)

*Changed from the original opening of September 10th, 2020

◆Shiki Theatre Company: The Bridge
Opening in January 2021  JR East Shiki Theatre Haru (Takeshiba, Tokyo)
March 2021  Canal City Theatre (Hakata, Fukuoka)
April 2021~  National Tour

*The original Tokyo production (July 14th ~ August 27th) and the National Tour (opening in September 19th) in 2020 have been canceled.

◆A Chorus Line
Saturday, September 19th, 2020 ~Tuesday, January 26th, 2021  National Tour
Saturday, January 30th, 2021 ~ Thursday, February 11th. 2021  Canal City Theatre (Hakata, Fukuoka)

*The original Tokyo production (June 13th ~ July 29th) in 2020 has been canceled.
*We had previously considered presenting the National Tour in or after May 2021, however it has now been changed to start in September of this year.

◆The Lion KingTokyo Production
June 2021  Shiki Theatre Natsu (Oimachi, Tokyo) Final Performance

**The final performance is changed from Sunday, January 10th to June 2021.
The production of The Hunchback of Notre Dame which was scheduled to open in February 2021 is now canceled.

September 2021  Ariake Shiki Theatre (New theatre/Ariake, Tokyo) Opening

◆CATSTokyo Production
June 2021  CATS Theatre (Oimachi, Tokyo) Final Performance

PERFORMANCE CANCELLATIONS

Please be informed that the following performances have been canceled.

Canceled Performances

◆Shiki Theatre Company: The Bridge JR East Shiki Theatre Aki (Takeshiba, Tokyo)
ALL PERFORMANCES: Tuesday, July 14th ~ Thursday, August 27th

◆A Chorus Line Jiyu Theatre (Takeshiba, Tokyo)
ALL PERFORMANCES: Saturday, June 13th ~ Wednesday, July 29th

◆Aladdin Dentsu Shiki Theatre Umi (Shiodome, Tokyo)
Friday, March 27th ~ Sunday, July 12th
Thursday, February 27th ~ Sunday, March 22nd

◆The Lion King  Shiki Theatre Natsu (Oimachi, Tokyo)
Friday, March 27th ~ Sunday, July 12th
Thursday, February 27th ~ Sunday, March 22nd

◆CATS  CATS Theatre (Oimachi, Tokyo)
Friday, March 27th ~ Sunday, July 12th
Thursday, February 27th ~ Sunday, March 22nd

◆MAMMA MIA!  KAAT Kanagawa Arts Theatre 〈Main Hall〉 (Yokohama)
Tuesday, July 21st ~ Wednesday, July 22nd
Saturday, March 28th ~ Sunday, July 12th

◆The Lion King  Nagoya Shiki Theatre (Nagoya)
Wednesday, April 1st ~ Sunday, July 12th

◆The Little Mermaid  Osaka Shiki Theatre (Umeda, Osaka)
Sunday, March 29th ~ Sunday, July 12th
Thursday, February 27th ~ Sunday, March 22nd

◆The Hunchback of Notre Dame  Canal City Theatre (Hakata, Fukuoka)
Thursday, April 2nd ~ Sunday, June 14th (final performance)
Thursday, February 27th ~ Sunday, March 22nd

◆An American in Paris  Canal City Theatre (Hakata, Fukuoka)
ALL PERFORMANCES: Sunday, July 12th ~ Sunday, August 30th

◆An American in Paris  Kyoto Theatre (Kyoto)
Sunday, March 29th ~ Sunday, May 17th (final performance)
Thursday, February 27th ~ Sunday, March 22nd

◆The Little Mermaid  Hokkaido Shiki Theatre (Sapporo)
Thursday, February 27th ~ Sunday, March 15th (final performance)

◆National Tours

Shiki Theatre Company: The Bridge
ALL PERFORMANCES IN 2020

A Chorus Line
ALL PERFORMANCES: Saturday, April 25th in Tokorozawa ~ Wednesday, July 29th in Matsuyama (final performance)

The Dream of John Manjiro
ALL PERFORMANCES: Saturday, April 18th in Sagamihara ~ End of December

The Cat Who Wished to Be a Man
ALL PERFORMANCES: Tuesday, May 5th in Zama ~ Friday, November 13th in Ueda
Saturday, December 5th in Fuchu / Friday, December 25th in Akishima

The Story of a Seagull and the Cat Who Taught Her to Fly
Wednesday, March 4th in Ishigaki ~ Saturday, March 28th in Nagano(final performance)

The Emperor’s New Clothes
Friday, February 28th in Nobeoka ~ Sunday, March 22nd in Shibushi(final performance)

TICKET REFUNDS

We will refund tickets for our guests who had ticket(s) to the cancelled performance(s) on and after Thursday, February 27th, those who did not attend the performances on and after Wednesday, February 26th (for seats without an admission record), as well as those who had ticket(s) to the performances after the re-opening through Sunday, August 30th.

Furthermore, we ask you to please refrain from visiting the theatre if any of the conditions below apply, even if you have purchased ticket(s) after the resale. We will refund tickets for performances until Sunday, August 30th in the form of Shiki Theatre Company Gift Codes (please note that this will require a certain processing fee).
- If you have a fever and/or poor physical condition
- If you have entered Japan within the last 14 days from countries or regions where the novel coronavirus outbreak is ongoing.
- If anyone close to you (e.g. family members, friends, or colleagues at workplaces) has had or been suspected of the novel coronavirus infection within the last 14 days.

For instructions on ticket refund, please contact us via email.
Please be sure to include in your email the details of your purchased ticket(s), including the title of show, performance date and time, seat number, and method of purchase.

Contact information: boxoffice@shiki.gr.jp
* The refund will be made to the purchaser.
* Please note that the refund process may take up to three months.




Furthermore, if you wish to refrain from visiting the show following advisory from your local government, we will refund tickets for the performances from Thursday, July 23rd through Sunday, August 30th in the form of Shiki Theatre Company Gift Codes.

If you wish to request for a ticket refund, please contact us via the email below. Please be sure to include in your email the details of your purchased ticket(s), including the title of show, performance date and time, seat number(s), and method of purchase.

Contact information: boxoffice@shiki.gr.jp
* The refund will be made to the purchaser.
* Please contact us between the day after the performance and the Sunday of the following week.
* The Gift Codes will be sent to you via email. Please make sure that your email settings allow you to receive our emails from the address containing “shiki.gr.jp”.

Following the latest information from government authorities, Shiki Theatre Company will continue to make the best of efforts in order to prevent the spread of the infection at our theatres.

Thank you for your kind understanding and cooperation.

Updated on Friday, July 31st